Shipping and return
Showroom for professionals: 75 rue Claude Decaen 75012 Paris
Shipping within 24h - 72h
The delivery of your order is made by colissimo La Poste, a reliable and quality service.
Other carriers will soon integrate the store such as express delivery or collection in the BIOSME showroom.
Your order is prepared with the utmost care in our warehouse and shipped upon receipt of your payment, Monday to Friday.
Shipping costs are for information only and are subject to change. These costs are fixed by the delivery companies and are more expensive than the rates we offer.
We do our best to offer you the most advantageous or even free shipping beyond a purchase amount.
Shipping costs appear on the summary of your order; they are calculated according to the total weight of your order, and include packaging + preparation.
France : 2 to 4 working days
Free ( 0 euros) from 69 euros (discount included)
Europe: 4 to 8 days (4/8 days)
Rest of the world (world wide): 10 to 15 days (10/15 days)
The delivery times are the generally observed times and are given as an indication.
Information on the layout of the parcel
You will be informed systematically by email and SMS (valid email and cell phone mandatory when ordering) of the availability of your package by the carrier of the post office. Packages are kept at the post office or at the relay point 15 days. In case of non withdrawal within this period, the packages are returned to us. We will then refund the order minus the processing and shipping costs.
Arrival of a damaged parcel
Check the condition of your package as soon as it arrives !!! If the packaging seems damaged or suspicious, open it as soon as you receive it. Indicate the problem to the letter carrier or to the delivery agent at the relay point. Report the anomaly to us.
Right of retraction
You have a period of 15 working days to return at your expense the products that do not suit you. Only products returned as a whole, in their original packaging complete and intact, and in perfect condition for resale will be taken back.
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
In case of exercise of the right of withdrawal, you will be refunded by re-crediting your bank account, your
compte paypal .